Frequently Ask Questions

How does my contact center marketing Campaign Work?

As an outbound call center we provide outbound telemarketing campaigns that generate quality do not call list approved mortgage short form 1003 applications. GCC operates an enterprise level predictive dialer, which allows making large number of calls in short periods of time.

We are more then just a traditional outbound call center. Generating a prospect who is ready to refinance is only half the battle. At GCC we have over 7 years of experience in mortgage origination. With the difficult market conditions basic “telemarketing” can be ineffective, We are more then just an outbound call center! We can also do the job of the junior loan officer by pre qualifying and selling the prospect on the specific advantages of working with your bank, correspondent branch, branch or net branch.

Our well trained, experienced and friendly staff will make your customer feel comfortable without talking about rates or terms.

How are my mortgage prospects delivered?

We have a real time reporting system which delivers the mortgage prospect to your organization instantly, while our sales agent is collecting information from the prospect. All applications are handled via telephone and depending on your availability, we can transfer the prospect to you.

How exclusive will my mortgage prospects be?

Unlike our competitors, we do not believe in “selling” the prospects, we believe in working exclusively with one client. We are not a conventional minded “lead generation company”, however, we aim to provide our clients with the maximum cost benefit for their dollar paying close attention to CPL ( Cost Per Lead) and CPA (Cost per acquisition). At GCC we make our program easy and convenient for mortgage lenders and brokers who are comfortable working on a performance based pay model.

When you engage us to setup a program for your company, you can be assured that the agents taking applications on behalf of your firm will not be assigned to any other program, which means, they will work exclusively for you and your project. Also this allows us to maintain multiple clients located within a specific area.

GCC’s performance and transparency in its operations has motivated its clients to offer referrals, as our client’s are aware of our “exclusive dedicated business model”. If your mortgage office is located in a highly competitive market you can count on the fact that although GCC has many clients in every market each client has their own script agents and calling data.

What are the expected close ratios

Based on our past performance and client feedback, the reported closing ratios can be as low as 5%-10% in saturated competitive markets. We can also setup custom highly targeted specialized programs to target specific demographics to achieve results greater then 15%. Your ROI will be based upon the programs you offer and your ability to close the deals.

What is your replacement policy

GCC offers the best guarantee in the industry. If you ever have a problem reaching the prospect or if a lead does not meet your guaranteed criteria, we will credit your account immediately. All of our prospects are voice recorded. In situations, where a replacement request is submitted, which questions the validity of the prospect, (for example customer says “we’re not interested”). We have a good faith policy as our calls are recorded we always take our clients word in regards to a replacement without question. If we feel a client is abusing the policy we reserve the right to reference back to the VOX recording of the call. A copy of this recording can be provided upon request. A client may also request direct ftp access for easy access to recordings on a daily basis.

Is there a minimum order requirement

We offer 3 Levels to start a campaign sample, trial and full as well as customized campaigns.

What forms of payment do you accept

We accept checks by fax, bank drafts and wires.